On Sat, Mar 26, 2011 at 12:20 PM, Sean P. DeNigris
<sean@clipperadams.com> wrote:
Steven and Andrew,
Thank you for taking the time to point out where things can be improved.
I propose that all criticism - right, wrong, good, bad, whatever - be
answered in the same way: "Thank you."
I personally am grateful for the HUGE amount of work done by the ESUG,
Squeak & Pharo teams. And, I'm sure it can be demoralizing to be one of the
people putting in all that effort (probably for free) and hear criticism.
That having been said, I cringe every time criticism is met with resistance,
frustration, or defensiveness. Criticism is solid gold - all of it. It is a
wake-up call to how our community is perceived from the outside. The truth
doesn't matter! It's all about perception. I think it would be far more
valuable to pull in as much criticism as possible than to explain it away
point by point. Let's give critics water and sunlight to flourish on our
mailing lists and smack us awake, rather than throw up their hands and move
silently to a different language/community.
Of course, after the "thank you", relevant info like "such and such has been
fixed" or "an engineer would really help move things along here" would be
great, resting on a foundation of acknowledgement and gratitude that someone
took the time to reach out instead of disappearing or gossiping, providing a
service to the community.
Sean
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